Effective Date: 1st January, 2022
Your Privacy and Restart Exercise Physiology (ACN 160 653 878) (collectively and individually referred to as “Restart” “we”, “us” or “our”).
WHO WE ARE AND HOW YOU CAN CONTACT US
You can contact us for privacy-related questions by completing this form at https://restartexphys.com.au/contact-restart/.
We will only use your personal information in compliance with Australian Privacy Laws (Privacy Act (1988 (Cth)), Australian Privacy Principles and to the extent applicable, with the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.
OUR ROLE IN YOUR PRIVACY
As we are the providers of the products and services on this Site, we determine how and why your data is processed. We do not sell or rent your details to any third parties. We are committed to protecting your privacy and we want you to know exactly what information is collected and how we use it.
WHEN AND HOW WE COLLECT DATA
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or setting up an account, otherwise we might collect the data automatically. We may also collect data when:
You purchase a gift card for redemption on our Site
You purchase an online course, webinar, program or service
You interact with us on social media
You complete any sign-up forms, landing pages or send us a direct message via social media or an email to any of our nominated emails
You participate in events, promotions and giveaways or any request for additional data such as customer surveys
You accept our cookies and other tracking technologies on any device you use to interact with us
You voluntarily submit your data to us for any reason
TYPES OF DATA WE MAY COLLECT
Contact details (name, address, email)
Financial Information (bank details when you are making a purchase)
Your business name (sometimes)
Basic information about your business and its history (sometimes)
Data about the products or services you purchase
Data about your experience with our Site and our products and services
Data relating to your circumstances and such other information that is relevant to the products or services we provide to you
Data relating to your attendance at seminars or other events held by us (including webinars and podcasts)
Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, what operating system and version) – we do not link this with any personal Data
Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)
USE AND DISCLOSURE OF YOUR DATA
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes that include:
Operating our Site
Providing you with products, information and services
Tracking your purchase history
Detecting and preventing fraud
Improving our Site
Making your experience on our Site more efficient and enjoyable
Market research e.g. we may contact you for feedback about our products and services
Provide you with information about events, other products or services or opportunities that may be of interest
Marketing (with your consent)
Monitoring your compliance with our Website Terms and Conditions
We may disclose your data for the purposes it was collected and also:
As required by law subject to our obligations
With your consent
Within our business
To send you marketing material (with your consent)
To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
Share with third parties to enable us to provide our products and/or services
We use Google Analytics functions. You can find out how your data is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.
CHOOSING NOT TO PROVIDE PERSONAL DATA
You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services, however, you can continue to use our Site and browse the pages of our Site.
TURNING OFF COOKIES
We will always let you know before we collect any data from you what the intended use is and if we intend to use it for marketing and if third parties are involved we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by:
completing the contact us form on our contact page; or
unsubscribing within the email if you have previously subscribed to our newsletter.
You can exercise your rights at any time by contacting us via the contact us page on our Site https://restartexphys.com.au/contact-restart/
ACCESSING INFORMATION WE HOLD ABOUT YOU
We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We will tell you if we can’t comply with your request and why.
You can contact us to ask us to correct any information we hold about you that you believe is inaccurate.
OBJECTIONS TO USING DATA FOR PROFILING OR AUTOMATED DECISIONS
We may use your data to determine what products and services are relevant to you (e.g. tailoring our emails based on your behaviour). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.
THE RIGHT TO BE FORGOTTEN
You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.
MAKING A COMPLAINT
If you have any complaints regarding how your data is handled, please contact us via our contact page https://restartexphys.com.au/contact-restart/. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner.
SECURITY OF THE DATA WE COLLECT
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:
Password access to accounts
Storing electronic data with reputable third party storage providers who have appropriate security protections
Limit access to personal information to individuals who need to know.
Using payment providers who are PCI DSS compliant
We do not store your payment details
WHERE WE STORE DATA
We use service providers based in Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.
HOW LONG WE STORE DATA FOR
We will keep your data for as long as we need it, and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it permanently or anonymise Data which is no longer necessary.
THIRD PARTIES WHO ACCESS YOUR DATA
We share data with third parties in the following circumstances:
Other companies in our group of companies, as necessary to operate our Site
Our suppliers and service providers working for us e.g. payment processors
Our professional and legal advisors
Third parties engaged in fraud prevention and detection
Law enforcement or other government authorities
Share with third parties who enable us to provide our products and services which may include:
payment processors such as Stripe, PayPal, Xero, Shopify who may process your payment for any products and services bought from us;
Social media and analytics such as Facebook, Instagram and Google Adwords for purpose of custom audience generation and the development of targeting criteria;
Other third parties such as Leadpages, LeadQuizzes, Teachable, Zoom, Active Campaign, MailChimp for processing and holding Data that enables us to ensure you are kept informed of all course information, logins and marketing material, offers, promotions, newsletters, blogs and video training.
Where we have your consent to do so or otherwise where we are legally permitted to do so.